Helping Albertans recognize, report and stop fraud

Spotlight Staff

Albertans are advised to recognize, report and stop fraud during the 14th annual Fraud Prevention Month in March in Alberta.

The government has partnered with the RCMP, Revenue Canada, Better Business Bureaus, crime-prevention groups and business organizations in March to raise awareness about different types of scams and share tips using the #FPM2018 hashtag.

“Be it email fraud or an unscrupulous contractor, no one should be scammed into a bad deal and have their trust betrayed,” Service Alberta Minister Stephanie McLean says in a government news release.

“Information is the best defence against fraud, and Fraud Prevention Month is a good time to share tips and remind Albertans that we have strengthened our consumer laws to protect their pocketbooks and help honest businesses succeed.”

Home renovation fraud remains one of the most common complaints received by Service Alberta.

Recently, reports have grown in unlicensed, pre-paid contractors using online advertising to deceive Albertans about qualified and licensed services that don’t necessarily exist.

With spring renovation season around the corner, that is the latest tactic used by unlicensed contractors who take deposits and don’t complete the work.

Contractors who take money up front must be licensed and post security.

Currently, the majority of all active investigations by Alberta’s Consumer Investigations Unit are related to contractors operating without a licence or outside of the regulations.

The provincial government is working to make life better for Albertans with new consumer protection laws, a ban on door-to-door sales and a 37-member Consumer Investigations Unit that takes action to protect Albertans from scams, bad deals and fraud.

In the last fiscal year, their investigations led to the courts ordering more than $1 million in fines and restitution back to consumers.

Tips for Consumers:

-If a contractor wants payment up front, check if they are a licensed and bonded business at or by calling the Consumer Protection Line, toll-free at 1-877-427-4088.

-Do not blindly respond to online advertisements for contractors without first verifying qualifications and licensing.

-Get at least three estimates before entering into a contract.

-Always get estimates and contracts in writing; make sure they include key dates, cancellation rights and a description of materials to be used.

-You may cancel a contract up to 10 days after you receive a copy, if the written contract is solicited, agreed upon or signed at your home or at another location away from the contractor’s normal place of business.


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